Pre Sales-Technical, AI, and Product Specialist

Reports To: Sales Leader

Employment Type: Full Time

Location: Remote, United States

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OVERVIEW 

Digital Wave Technology is a rapidly expanding and highly innovative company specializing in technology for consumer brands, healthcare, and retail. We provide the only AI-native rapid development platform with Master Data Management at its core that offers enterprise content management and marketing solutions (Product Information Management, Product Experience Management, GenAI capabilities) alongside merchandising solutions (Merchandise Planning, Assortment, Lifecycle Pricing). Digital Wave ensures our customers are future proofed for the next decade and beyond. 

Our solutions are recognized for quickly adding value-boosting sales, improving profitability, streamlining operational efficiency, accelerating speed to market, and enhancing the customer experience. Consumer brands from $1B to $300B in every product type from luxury merchandise to pharmaceuticals have leveraged our technology to achieve remarkable results. And it's not just about the technology; our dedication to personalized service and forward-looking strategies sets us apart in the industry.  

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Digital Wave has an exciting opportunity for a results-oriented Pre Sales-Technical, AI, and Product Specialist to join our dynamic, growing company. This full-time position will have the opportunity to influence and meaningfully contribute to a rapidly growing organization committed to delivering high-quality and impactful business solutions. If you have a passion for driving revenue goals and supporting personalized sales engagements, while working within a truly team-focused environment, we want to meet you! 

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Digital Wave is headquartered in Florida with satellite offices in India and Europe. This position is U.S.-based and remote. 

POSITION SUMMARY 

The U.S.-based Pre Sales-Technical, AI, and Product Specialist is responsible for supporting sales engagements for various industries. While Digital Wave’s core roots have traditionally centered around Retail and Consumer Goods, we are expanding our sales efforts in Healthcare and other industries. This role requires a creative mindset with the ability to think critically and problem-solve. A strong technical skill set, and an in-depth working knowledge of business processes will be required in this role. The Pre Sales-Technical, AI, and Product Specialist will work with different Account Executives crafting selling strategies, building personalized demonstrations, and helping customers to experience the power of Digital Wave’s product and technology portfolio. Developing and experimenting with new AI use cases will be an exciting aspect of this role. In addition to creating personalized demonstrations, the Pre Sales-Technical, AI, and Product Specialist will support software pilots, educational sessions, and the creation of product-related marketing assets. This is an incredible opportunity to influence Digital Wave’s selling strategies while driving growth through lead generation and revenue achievement. 

PRIMARY RESPONSIBILITIES

• Responsible and measured on assisting Sales teams achieve quarterly lead generation and revenue goals. 

• Develop personalized demonstrations to support sales cycles: loading customer data, creating Generative AI use cases, and developing customized workflows. 

• Create and deliver exceptional virtual and in-person demonstrations using new techniques and methods to ensure demonstrations are entertaining and engaging for customers. 

• Conduct and lead discovery sessions, educational workshops, and pilots. 

• Deliver technical demonstrations and presentations, and be able to discuss data integration requirements, security protocol, general data requirements, and all technology standards supported by Digital Wave. 

• Find new and exciting ways to incorporate Generative AI use cases across the solution and technology portfolio.  

• Work daily with a variety of technical and business personas who will range from end-users to executives during customer sales cycles. 

 • Work daily with Digital Wave team members representing Marketing, Consulting Services, R&D, and Product Management who support sales efforts and industry events.  

• Engage with Digital Wave’s Product Management to articulate product gaps and help influence software design. 

• Work across multiple time zones and occasionally outside office hours. 

• Experience in Merchandise Financial Planning, Category Management, and Lifecycle Pricing preferred.  

REQUIRED EXPERIENCE AND QUALITIES

• Must have a Bachelor’s degree. 

• At least 8+ years of software Pre-Sales experience 

• Exceptional presentation skills both virtually and in-person 

• Strong technical knowledge with business process awareness 

• Generative AI hands-on experience 

• Inquisitive, curious, and creative 

• Strong critical thinker & and problem-solver 

• Positive mindset, team-oriented 

• Strong listening skills with the ability to apply learnings to customer engagements and demonstrations 

• Lifelong learner with the drive to develop new skills and knowledge 

• Strong customer service skills 

• Exceptional follow-up and follow-through focus 

• 25% Travel